Terms and Conditions EMS44 — Complete Platform Usage Guide

Welcome to EMS44, an online gaming platform dedicated exclusively to adult players in Malaysia. This Terms and Conditions document constitutes a legally binding agreement between you as the user and EMS44 as the platform operator.

By accessing, browsing, registering for, or using any part of the EMS44 platform — whether through the website ems44.app or any associated mobile application — you confirm that you have read, understood, and agree to be bound by all terms and conditions stated in this document, together with all other policies referenced herein.

If you do not agree with any part of these terms and conditions, please stop using the EMS44 platform immediately. EMS44 reserves the right to modify, add, or remove any part of these terms and conditions at any time without prior notice. It is your responsibility to review the latest terms periodically.

To be eligible to register and use EMS44's services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years of age at the time of account registration.
• Be an individual legally capable of entering into a binding agreement.
• Not be on any self-exclusion or gaming ban list issued by any relevant authority.
• Register an account in your own name only, not on behalf of any third party.
• Provide truthful, accurate, and up-to-date information during registration and when updating your account.
• Never had an account terminated by EMS44 previously due to a violation of terms and conditions.

EMS44 reserves the right to request proof of age and identity at any time. Failure to provide the required documents within the specified timeframe may result in account suspension or closure and the freezing of any existing balance.

Each EMS44 member is permitted to hold only one (1) active account. Holding multiple accounts under the same individual is strictly prohibited and may result in the closure of all associated accounts along with forfeiture of balances and wins.

You are fully responsible for all activities that occur under your account, including all bets placed, deposits made, and any communications sent using that account. Please ensure you:

• Use a strong and unique password for your EMS44 account.
• Do not share your login credentials with anyone, including family members.
• Log out of your account when using a shared device.
• Notify EMS44 immediately if you suspect unauthorized access to your account.
• Update your personal information whenever changes occur to ensure record accuracy.

EMS44 will not be held liable for any losses arising from your failure to safeguard your account credentials. Each account is strictly for personal use and may not be transferred, sold, or lent to any other party.

EMS44 supports a wide range of popular payment methods in Malaysia, including FPX, DuitNow, internet banking transfers from all major commercial banks, Touch 'n Go eWallet, Boost, GrabPay, and other methods listed on the platform's deposit page.

All deposits are processed automatically and funds will be credited to your EMS44 account within seconds once payment is successfully confirmed by the system. The minimum deposit is RM10 per transaction.

• All deposits must be made using a payment method registered in your own name.
• EMS44 does not accept deposits made using another person's bank account or credit card.
• Deposits made through third parties may result in account freezing pending the completion of an investigation.
• EMS44 currently does not charge any deposit processing fees; however, your bank may impose its own charges.
• EMS44 reserves the right to decline or reverse any deposit suspected of being linked to illegal activity or fraud.

EMS44 is committed to processing withdrawals quickly and transparently. Withdrawals are typically processed within 15 to 30 minutes once all verification requirements are met. The minimum withdrawal amount is RM30 per transaction.

Before your first withdrawal is approved, EMS44 may require you to complete an identity verification (KYC) process by submitting the following documents:

• A copy of a valid identity card (MyKad) or passport.
• Proof of ownership of the bank account or digital wallet used for withdrawal.
• Proof of current address if required by the EMS44 compliance team.

Funds may only be withdrawn to a bank account or digital wallet registered in your own name. EMS44 will not process withdrawals to third-party accounts under any circumstances. Accounts with active bets or pending transactions may experience withdrawal delays until all matters are resolved.

EMS44 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, reload offers, referral bonuses, and exclusive promotions for VIP members. Each offer is subject to the specific terms and conditions stated on the relevant promotions page.

The general principles applicable to all EMS44 bonuses and promotions are as follows:

• Each bonus has a wagering requirement that must be fulfilled before a withdrawal is permitted.
• Bonuses cannot be used in conjunction with other bonuses unless otherwise stated.
• Only one welcome bonus is allowed per new member.
• EMS44 reserves the right to void any bonuses obtained through fraudulent means or platform abuse.
• Bonuses have a validity period that must be observed; expired bonuses will be automatically forfeited.
• Some games may be excluded from bonus wagering requirements — check the promotions page for full details.

EMS44 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. EMS44's decisions regarding bonus and promotion claims are final and binding.

All games on the EMS44 platform use a certified Random Number Generator (RNG) that has been audited by independent international bodies. This ensures every game round is fair, random, and cannot be manipulated by any party, including EMS44 itself.

The Return to Player (RTP) value for each game is publicly disclosed on the respective game information page. Players are encouraged to check the RTP before playing to make more informed decisions.

• Bets that have been confirmed and processed by the system cannot be cancelled.
• In the event of a technical disruption during gameplay, EMS44's system records are final.
• Wins arising from software errors or technical faults are void, and EMS44 reserves the right to cancel them.
• Minimum and maximum wagering limits vary by game type and the member's VIP membership tier.
• EMS44 reserves the right to modify game rules with reasonable notice to members.

EMS44 takes a firm stance against all forms of fraud, misconduct, and platform abuse. The following activities are strictly prohibited and may result in immediate account closure, balance confiscation, and legal action:

• Using bots, automated software, scripts, or any technological tool to gain an unfair advantage in games.
• Collusion between players to manipulate game outcomes, particularly in poker or table games.
• Bonus abuse includes registering multiple accounts to repeatedly claim new member bonuses.
• Any activity related to money laundering or illegal financing.
• Uploading or distributing content that is illegal, obscene, or damaging to the reputation of EMS44.
• Exploiting any bugs or system vulnerabilities — if you encounter an error, please report it to our team.
• Impersonating EMS44 staff or other players for fraudulent purposes.

EMS44 reserves the right to suspend or close any member's account at any time if a breach of terms and conditions, fraudulent activity, or a request from a relevant authority is identified. In cases of closure due to serious violations, EMS44 reserves the right to confiscate the entire balance held in that account.

Members who wish to voluntarily close their account may do so by contacting the EMS44 support team. Before closure is processed, all eligible balances will be returned to the original payment method subject to standard withdrawal terms.

• Accounts inactive for more than 12 months may be subject to maintenance fees or termination after notice is given.
• Account closure requests for self-exclusion purposes will be processed within 24 hours and are permanent.
• EMS44 will retain records of closed accounts for the period required by applicable legal obligations.

EMS44 strives to keep the platform running without interruption at all times but cannot guarantee 100% platform availability. EMS44 will not be held liable for any losses arising from:

• Temporary service disruptions due to system maintenance, technical updates, or unforeseen incidents.
• Internet or network connectivity issues on the user's end.
• Game results are valid as determined by the certified RNG system.
• Actions taken based on inaccurate or incomplete information provided by the user.
• Unauthorized use of an account by a third party resulting from the user's negligence in maintaining account security.

EMS44's total liability under any circumstances shall not exceed the net deposit amount made by the user in the 30 days prior to the claim arising. EMS44 will not be liable for any indirect, consequential, or punitive losses under any circumstances.

EMS44 is committed to protecting the personal data of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All information you provide to EMS44 is processed securely using 256-bit SSL encryption and stored on secure servers.

EMS44 collects and uses your personal data for the following purposes only:

• Identity verification and account management.
• Processing of financial deposit and withdrawal transactions.
• Account-related communications, promotions, and platform updates.
• Compliance with applicable legal and regulatory requirements.
• Improvement of user experience and platform services.

EMS44 will not sell, rent, or share your personal data with third parties without your consent, except where required by law. For full details, please refer to EMS44 Privacy Policy.

If you have any enquiries, concerns, or complaints regarding these terms and conditions or the use of the EMS44 platform in general, our support team is available 24 hours a day, 7 days a week, including public holidays.

You can reach us via live chat available at the bottom-right corner of the EMS44 platform, or through our official email. Our support team, fluent in both Malay and English, will respond in under 3 minutes for live chat enquiries.

• Live Chat: Available 24/7 on the EMS44 platform
• Email: [email protected]
• Support Languages: Malay and English